Dare to be different...
We offer boutique creative solutions as an alternative to the rigidity of traditional Transformation and Operational Excellence consulting practices. Our priority is to help you identify missed opportunities to differentiate yourself in the marketplace.
Why differentiate?
Direct competition in the marketplace (offering a directly comparable product / service to a competitor) only leads to price wars and initiates a race to the bottom. Both price and margin are eroded. You work harder for less.
Differentiating yourself allows you to command premium pricing for delivering incremental value to your customers, as well as improving customer satisfaction.
Award-Winning Recognition
You are in trusted hands! Our passion and vision has inspired teams and individuals to repeatedly deliver quantifiable value on a global scale, unlocking hidden opportunities for growth, progress, and evolution by differentiating themselves.
$2B
Services Productivity Reported*
300%
Increased CX Engagement
82%
Processing Costs Saved**
$7M
Annual COPQ Cost Avoided**
50%
Cycle Time Reduced*
4K+
Employees Upskilled
* CIO / CFO validated and reported in respective Annual Report to Investors
** CEO Award recognising impact in “transforming and simplifying the lives of our frontline teams while improving data accuracy”
Excellence first...
Operational Excellence (people, processes and systems all working in harmony to exceed critical KPI) is one of first and easiest means of differentiating yourself from your competitors. It is also a must if your differentiated offerings are to deliver meaningful value to you customers. Build your palace on solid foundations.
Bringing decades of lived in experience, we can help you secure those foundations, and build your palace! What is holding you back?
Are your customers suffering from:
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Demand Forecasting and Capacity Planning Accuracy (SI&OP) affecting your business preparedness
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Lack of Project Management Governance (Maturity) impacting project delivery (safety, quality, on time delivery, cycle time, and cost)
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Ineffective Risk Identification and Management driving high cost of poor quality and rework
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Inefficient Systems and Processes causing redundancy and customer delays
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Poor Data Quality affecting operational effectiveness and quality of decision making
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Despondent Teams fatigued by the change leading to return on investment short falls
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Disengaged Customers frustrated by a perceived lack of transparency in operations and leading to trust issues
Whether you are working with product teams, contract teams, operations teams, engineering teams, field teams - we have first hand experience working with a wide variety of demographics and we would be happy to discuss your challenges with you.
Digital and Technology Solutions
Knowing how and when to deploy what technology in order to deliver a meaningful return for both you and your customers can be a real challenge. It isn't always the latest emerging technology that will bring you the greatest benefit? But when done right, it is a game changer for you, your employees, and your customers...
We can help to bring clarity to your growth and transformation journey. Our extensive experience in identify needs, evaluating options, quantifying value will help you make the right choices, whether you need an impactful business case to impress the board, or a value proposition that resonates with employees to improve employee engagement and sentiment.
Once funded, we will guide you through the design, delivery and product management of these solutions to ensure rapid value creation, acceptance, and return on investment. See our case studies for real life examples.
Here for you... how can we help?
Recognised by our peers as the go to for those non-standard, special, and not yet seen challenges. When you need a different way of thinking and the obvious, iterative solutions simply aren't good enough. When everyone around you is telling you what you want is impossible - we will find a way.
Below are some common transformation themes that we able to advise on and support:
Optimisation & Excellence
Process Excellence
Operational Excellence
Business Excellence
Continuous Improvement
Lean
Six Sigma
Quality Management
Risk Management
Risk Identification
Risk Management
Machine Learning
Digitisation & Automation
Evaluation & Selection
Design & Delivery
Product Management
Our solutions are bespoke and tailored to your needs. Below are some examples of the specialist discipline areas that we are able to advise on - but if you don't see what you are looking for, please schedule a call and we can discuss you needs.
SI&OP
Sales Pipeline Creation
Forecasting
Capability & Capacity Planning
Field Service Excellence
Field Force Management
Field Force Automation
Compliance
Order to Cash
Order Conversion
Change Order Management
Order Remittance
User Experience
Research and Requirements
Design
Empathy and Critique
Contract Management
Contract Review
Performance Management
Dispute Resolution
Product Management
Requirements & Success
Value & Prioritisation
Delivery & Validation
Project Management
Project Planning
Capability and Capacity
Performance Management